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FAQ

Shipping & Delivery

Types of Shipments and Delivery Periods

All orders are processed and shipped within 1-3 business days (excluding items on backorder). Orders placed on weekends or holidays will be processed the following business day.

How long will it take to get my order?

We ship using FedEx or DHL from our Dubai warehouse. You will be able to track your order on their website using the tracking number you receive in the confirmation email. Shipping within the UAE takes one business day, as for international orders, it usually takes around 3 to 7 days, depending on your location and customs delay.

How much will I pay for shipping?

We offer flat rates per order domestically and internationally, have a look at our Shipping section for the shipping cost table.

How do I change my shipping address?

If your order has not shipped yet, then please contact our Customer Care to let them know the new address you would like your order shipped to. If your order has already shipped, still contact us immediately, and we will make every effort possible to try to fulfill your request.

How can I track my order?

Once your order ships, you will receive a shipment notification email with a tracking number.

Can I ship to a P.O.Box?

No, unfortunately, we cannot ship to P.O.Boxes.

What Countries Do You Ship To?

We ship worldwide except for a handful of high-risk countries, including but not limited to Afghanistan, Cuba, Iran, Qatar, Russia, Yemen.

Exchange & Returns

Return Process

If you are not satisfied with your online purchase, you may return the product(s). We will accept returned Sauce merchandise only if it complies with the criteria set forth herein.

Can I pick up or return my order, in-store?

All orders placed online ship directly from our Dubai warehouse and can only be returned via post.

What is your return policy?

Please take a look at our Returns & Refunds section for our return policy.

Can I return sale items?

ALL Sale items are FINAL SALE, including items purchased with a discount code. We do not offer refunds on any sale items.

I received a gift, can I return it?

If you would like to return an item you received as a gift, you will need to contact our Customer Care and provide them with the order number. We can only refund the original credit card or form of payment used when purchased.

Payment

Payment Methods

We offer a safe and secure online browsing & shopping experience for its visitors.

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express, as well as Paypal and Apple Pay.

Is it safe to use my credit card on your site?

We offer a safe and secure online browsing & shopping experience for our visitors. We are hosted on Shopify Inc, who is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available for handling sensitive credit card data.

Why did my card declined at checkout?

A credit card can decline for different reasons. Please contact your bank or card issuer for further information.

General Information

Purchase Conditions

Orders within the UAE will include the 5% VAT in the total. As for International orders, we do not include any duties or taxes and may incur charges from their local customs agencies.

How can I get an item that is sold out?

If you are interested in an item that is sold out, you can reach out to our Customer Care to see if the item is available either at our warehouse or our store.

Can I combine discounts?

No, only one discount can be processed per order.

Can I amend my order once it has been placed?

Our Customer Care would be happy to try and fulfill your request. Keep in mind that once an order is shipped, you will not be able to amend it.

Gift Cards

Gift Card Information

At the moment we do not offer gift cards, please contact Customer Care and ask us to notify you when they become available.

Not finding the help you need?

+971 4 3993588 - (Sunday - Thursday) 9am to 6pm (GST)