You may return or exchange items that are in their original condition (unworn, unused, undamaged) within 7 days as long as the s*uce security tag is still attached. Please note that the original and return shipping costs, customs and taxes cannot be refunded and any shipping costs relating to returning the items to us are carried by the customer. We highly recommend returning the item via tracked shipping in order to guarantee delivery. We will process your refund as soon as we receive the item.
You can also exchange your item in one of our stores in the UAE within 7 days if the s*uce security tag is still attached. We can issue cash refunds for Cash on Delivery orders only. Otherwise we can refund via credit card or Paypal, whichever was used for online payment.
Please note that we are unable to process returns of swimwear, underwear, earrings, personal care, cosmetics, limited edition prints and customised items.